Bill Kalmar
Being confined to a hospital bed can bring more discomfort than the malady that prompted the admission. Crowded rooms with other patients in various stages of illness, tasteless meals delivered with...
Bill Kalmar
How many times have you viewed a compelling story on TV, or read a newspaper or magazine account of an investigation of wrongdoing and then never discovered the outcome? Mass media tantalize us with...
Bill Kalmar
Whenever I enter a Ritz-Carlton hotel, I know “I’m not in Mediocreville anymore!” Walking through those doors transports me to a world unparalleled in service, with guest amenities and services...
Bill Kalmar
Organizations that provide spectacular customer service always keep their line people informed of new developments or offers that will improve a process, and of glitches in the system that may have...
Bill Kalmar
Recently, the AAA organization named its annual list of Five Diamond restaurants. As experienced travelers and faux epicureans, as I consider myself, my wife and I have become accustomed to...
Bill Kalmar
Recent department store sales figures in the Wall Street Journal are interesting and intriguing. Despite a slow economy in parts of the nation and frigid February weather in some states where...
Bill Kalmar
This column normally originates from the hammock in the woods behind our home. With almost a foot of snow on the ground, though, this month’s contribution would better be titled “Thoughts From...
Bill Kalmar
This column normally originates from the hammock in the woods behind our home. With almost a foot of snow on the ground, though, this month’s contribution would better be titled “...
Bill Kalmar
Have you noticed that the airwaves no longer carry informative, unadulterated news anymore? “Breaking News” has become the standard, thus all news is presented in an excited,...
Bill Kalmar
Those of us in the acting profession hear those words regularly at the end of a particularly grueling day from a director attempting to extract perfection from a group of actors. (I’ll discuss my own...
