Content by Denise Robitaille

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Denise Robitaille
Perhaps the single most pervasive reason top management resists the implementation of a quality management system relates to our failure, as quality professionals, to demonstrate the return on...
Denise Robitaille's picture
Denise Robitaille
There’s a marauding infestation of adverbs and adjectives that infiltrate the text of quality documents and operating procedures, wreaking havoc wherever they are found. The leader of this menacing...
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Denise Robitaille
We all love exceptions. They afford us unfettered permission to break the rules. They are the vehicles we use to get around “things”—whatever those things happen to be. For those of us who attended...
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Denise Robitaille
Do not ever, ever, do anything just to please an auditor. This is quickly becoming one of my new favorite mantras. For many individuals, this statement would seem to be self-evident, and yet there...
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Denise Robitaille
When is faster not better? In our warp-speed, 21st-century lives, getting the task completed on time--or ahead of time or before the competition--has become a goal in itself. We want this project...