Content by Mike Figliuolo

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Mike Figliuolo
Managers who establish clear expectations and rules that are communicated to team members find it easier to deal with employees when they violate those rules. What follows is an excerpt from my book...
Mike Figliuolo's picture
Mike Figliuolo
Is the customer really always right? We throw that comment around haphazardly without truly considering the ramifications of such an approach. I’d submit that they’re not. There are plenty of times...
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Mike Figliuolo
If you have a new business idea, I’m excited for you. If you ever want to get it off the ground, however, be sure you have a problem. A real problem. I know that sounds cryptic. Allow me to explain...
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Mike Figliuolo
By eliminating low-value work from your life, you can focus on more important things. Get rid of difficult customers and focus on driving your business instead. To get your new year started right, I...
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Mike Figliuolo
Your legal department is screwing up. Royally. You work hard to build relationships with other businesses. How many hours do you invest getting closer to partners, customers, and suppliers? And then...
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Mike Figliuolo
My favorite time of year is rolling around (and no, it’s not the holidays with their nauseatingly excessive tinsel-before-turkey consumerism). I’m talking about the time for end-of-year progress...
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Mike Figliuolo
It’s hard asking for help. Getting rejected stings. But by not asking, you’re probably missing out on some great opportunities. I don’t know about you, but when I was growing up I was a little bit...
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Mike Figliuolo
Anyone who has ever seen a crew team rowing down the river has likely wondered why one person is a passenger and everyone else in the boat is rowing like mad. It would seem the coxswain has the...
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Mike Figliuolo
Nothing annoys me more than being told how to do something. It’s OK to have an opinion, but to position oneself as having the authority of an expert and tell others the right and wrong way to do...
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Mike Figliuolo
It’s not worth getting upset over little things (or even big things) at work. Being hotheaded gets you nowhere. Just know that karma eventually works everything out. Perspective and patience: It’s a...