Arun Hariharan
In my October 2013 column, “Standardize to Improve,” I dealt with business process mapping in detail. Business process management systems (BPMS) comprise the entire gamut of documenting process...
Arun Hariharan
In the last week of August 2017, two extreme weather events occurred on opposite sides of the world. Hurricane Harvey brought record-breaking rain and catastrophic flooding to Houston, Texas,...
Arun Hariharan
A mobile services company provides free mobile services to its employees. The employees never receive a bill for voice or data services. If an employee faces a problem, he just talks to a colleague...
Arun Hariharan
The other day, I visited a retail outlet of a wireless services provider to get information about its international roaming packages. The company has a few thousand outlets nationwide; they’re...
Arun Hariharan
A horrific accident on Dec. 16, 2015, claimed the life of an airline service engineer: He was sucked into the live engine of an aircraft. The engineer had been standing on the ground supervising...
Arun Hariharan
Technology is a useful tool in quality. That said, there are limits to what technology can do. Here’s my summary of its advantages and disadvantages for quality professionals.
1. Data and...
Arun Hariharan
I don’t claim to be qualified to advise other quality professionals. However, having had an opportunity to work for many years in this field with reasonable results and also having made my share of...
Arun Hariharan
During my years of experience helping companies with quality, I’ve observed that in some, any conversation and initiatives related to quality seem to revolve around operations. In manufacturing...
Arun Hariharan
I do not presume to preach to business leaders (CEOs and other senior managers). However, having helped a number of organizations and their leaders with knowledge management (KM), I’ve...
Arun Hariharan
When I visited one of the world’s most advanced car manufacturing plants at Toyota City, Japan, one of the many things about the manufacturing process that struck me as remarkable was that from...
