Content by Bruce Hamilton

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Bruce Hamilton
I was asked recently by a colleague if I make stuff up for my blog. “Some of your stories seem too crazy,” he said. The answer is, no, I haven’t made anything up; I don’t need to. There’s a world...
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Bruce Hamilton
I opened a fortune cookie yesterday, which read “Understanding little is better than misunderstanding a lot.” Seems to me that we lean wannabes misunderstand a lot—maybe not everyone, but I...
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Bruce Hamilton
For me, summertime is synonymous with a trip to the amusement park. I took my twins to Wonderland Park when they were just 4 years old, a déjà vu experience that transported me be back 50 years....
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Bruce Hamilton
Too often when corrective action is taken, the communication loop is not closed, turning containment into a frustrating, permanent practice. Here are a few examples: • A production employee...
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Bruce Hamilton
Padding factory performance has become a best practice at one company I visited recently. As I walked the floor with the site manager, I was impressed by the level of improvement activity I saw. “...
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Bruce Hamilton
Some time ago, while giving a presentation titled “Organizational Obstacles to Lean,” I displayed a slide captioned “It’s not about culture.” My point was that “culture” is a bad analogy because it...
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Bruce Hamilton
A recent comment from a business friend, call him Tom, who manages a small factory, reminded me of a scene from The Wizard of Oz. “Our president is an accountant by training,” Tom said. “But she’s a...
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Bruce Hamilton
I’ve been doing a lot of speaking at conferences this spring, and I’m always warmly greeted as the “Toast Guy”: the person who produced and starred in the Toast Kaizen video.  Earlier this...
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Bruce Hamilton
A few years ago, after I gave a speech about lean at a meeting of the Transformer Association (like the kind on the telephone poles providing electricity to your home), my then 6-year old son, Ben,...
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Bruce Hamilton
I went to the gym this morning, April 1, and the gym’s owner, sole employee, and pretty much everyone’s personal trainer, Howie, asked me the same question he asks me every time I see him: “What’s...