Laurel Thoennes @ Quality Digest
The Society of Manufacturing Engineers presents a new book from Michael J. Termini, Concept to Customer: Portfolio, Pipeline, and Strategic Project Management (SME, 2009). Termini wrote Concept to...
Laurel Thoennes @ Quality Digest
This paperback book will be easy to find on library shelves; just look for the one with the most dog-eared pages. Lean Six Sigma Using SigmaXL and Minitab, by Issa Bass and Barbara Lawton, Ph.D. (...
Laurel Thoennes @ Quality Digest
In his book Data Sanity: A Quantum Leap to Unprecedented Results (Medical Group Management Association, 2009) author Davis Balestracci passionately teaches a new way of thinking about improvement and...
Laurel Thoennes @ Quality Digest
“You can put your clothes back on,” the doctor says as he walks out. Before you know it, he’s back and you’re still hopping around the cold floor, aiming for your pant leg and with your sweater on...
Laurel Thoennes @ Quality Digest
The term, poka-yoke (pronounced poh-kah-yoh-keh), may sound vaguely familiar and kind of fun, and even conjure up images of a dance at wedding receptions; however, poka-yoke is a quality tool that...
Laurel Thoennes @ Quality Digest
Q
uestion: What’s the difference between a satisfied customer and a devoted follower?
Answer: Seventy-five percent of satisfied customers abandon a company for its competitor. A devoted...
Laurel Thoennes @ Quality Digest
You've probably felt their positive energy as it lights up a room. From teammates to colleagues, direct supervisors to CEOs, these people radiate enthusiasm, positive energy, and inspiration. In...
Laurel Thoennes @ Quality Digest
(Quality Digest: May 29, 2009) -- The first Hamdan Bin Mohammed e-University Medal was awarded to H. James Harrington, Ph.D., on April 8 in Dubai, United Arab Emirates (UAE), for his efforts to...
Laurel Thoennes @ Quality Digest
Throughout all levels of the California Awards for Performance Excellence (CAPE), a single organization shines at the gold level—Feather River Hospital—the only recipient of the gold-level Eureka...
