Laurel Thoennes @ Quality Digest
Toyota Motor Corp. will approach its worldwide quality assurance efforts from the standpoint of customers, and by keeping in mind the need for strengthened global communication and for ensuring...
Laurel Thoennes @ Quality Digest
In the manufacturing industry, an andon is a status display device used to alert the work team—by sound or visually—that assistance is needed immediately, or to identify where they need to...
Laurel Thoennes @ Quality Digest
Bruce Piasecki’s new book, The Surprising Solution: Creating Possibility in a Swift and Severe World (Sourcebooks, 2009) is about how to make better leaders, better products, and a better world. The...
Laurel Thoennes @ Quality Digest
Simply put, customer relationship management (CRM) is the creating and maintaining of a mutually beneficial, transparent relationship between an organization and its customers—an added-value...
Laurel Thoennes @ Quality Digest
While other authors have written about Toyota’s manufacturing principles and the company’s approach to efficiency, Mike Rother is the first to devote six years of study to Toyota’s actual management...
Laurel Thoennes @ Quality Digest
While other authors have written about Toyota’s manufacturing principles and the company’s approach to efficiency, Mike Rother is the first to devote six years of study to Toyota’s actual management...
Laurel Thoennes @ Quality Digest
Gemba is a Japanese term that has been translated as: place, real place, actual place. Westerners have further defined gemba to include: where the action is, the go-and-see place, where the work...
Laurel Thoennes @ Quality Digest
The latest version of the technical specification, ISO/TS 16949:2009—"Quality management systems—Particular requirements for the application of ISO 9001:2008 for automotive production and...
Laurel Thoennes @ Quality Digest
On Tuesday, Aug. 4, the Senate Committee on Health, Education, Labor, and Pensions (HELP) held a hearing on protecting patients from defective medical devices. The principle element of the hearing...
Laurel Thoennes @ Quality Digest
Search the internet for “What is SPC?” and there are many definitions and descriptions of statistical process control that are correct but not complete. They are true but not the whole truth.
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