Jeff Dewar
This is the final installment of a five-part series.
We’ve considered two quality organizations. The first, ASQ, has been around since 1946. Founded by none other than W. Edwards Deming, Joseph M....
Jeff Dewar
This is the fourth installment of a five-part series.
As detailed in our third installment, ASQE is a new legal entity connected to the ASQ we all know and love. It’s a trade organization to which...
Jeff Dewar
In this third installment of our five-part series, we talk with Jim Templin, CEO of ASQE.
Yes, you read that right, ASQE. As in ASQ Excellence. It’s an entirely new legal entity connected at the hip...
Jeff Dewar
This is the second installment of a five-part series.
Some weeks ago, I attended ASQ’s 2022 World Conference on Quality and Improvement (WCQI) with Quality Digest’s editor in chief, Dirk...
Jeff Dewar
This is the first installment of a five-part series.
In May, Quality Digest editor in chief Dirk Dusharme and I attended ASQ’s 2022 World Conference on Quality and Improvement (WCQI) in...
Jeff Dewar
With membership in ASQ down, ISO 9000 series certifications down, and an unnerving reduction in quality management staff in many companies during the pandemic, today’s quality professionals are...
Jeff Dewar
There are many endangered industries today, and publishing is certainly among them. In 2009 we didn’t know if we would survive the monumental changes that had torn through all areas of the publishing...
Jeff Dewar
‘We shouldn’t be calling some jobs essential.”
That line got me into a lot of trouble the other day when chatting with friends about how the term “essential worker” degrades the stature of all the “...
Jeff Dewar
‘There’s nothing we can do about it.”
In a customer service situation, those words are equivalent to “buzz off” (or worse).
Here’s what customer service managers, from healthcare to...
Jeff Dewar
What a week. On April 30, 2018, there were top-level delegations from two disciplines: In Beijing the Chinese hosted a cabinet-level delegation of U.S. trade representatives; and in Seattle, the ASQ...
