Mark Graban
I can’t count how many times during the past 20 years I’ve heard executives complain that their people aren’t enthusiastically participating in their lean program. Leaders lament that while the...
Mark Graban
Given all of the problems that exist in our American healthcare system, it’s encouraging that most healthcare organizations are endorsing or practicing some form of process improvement or...
Mark Graban
From my experience, you have to be cautious when somebody says either, “Lean says you should...” or “Toyota would tell you to...” because those statements, even if stated authoritatively, can be...
Mark Graban
When I was a guest on Quality Digest Live, co-host Dirk Dusharme asked me about hesitations that some health care professionals might have about the lean concept of “standardized work.” As you can...
Mark Graban
As the Supreme Court debates the fate of “Obama Care,” we should recall the formal name of the law: the Patient Protection and Affordable Care Act (PPACA). Most of the public debate has been about...
Mark Graban
To improve quality, the most effective hospitals and leaders focus on processes and systems, instead of just lecturing and cajoling their employees and physicians to do better. W. Edwards Deming...
Mark Graban
People in health care know that miscommunications are a major cause of errors and potential harm. A curious incident that occurred during game five of the 2011 World Series illustrated this issue in...
Mark Graban
I was in Los Angeles on Tuesday, and I had a little extra time on my way to the Burbank airport, which meant a rare treat—lunch at the famed In-N-Out Burger. I don’t mean to be that guy who...
Mark Graban
Let me give a big ole’ Texas-sized hat tip to Bob Emiliani for sending me the sad article with the headline “General Motors Lays Off Workers at NY Plant.” This is in addition to General Motors...
Mark Graban
Let me give a big ole’ Texas-sized hat tip to Bob Emiliani for sending me the sad article with the headline “General Motors Lays Off Workers at NY Plant.” This is in addition to General Motors...
