Content by S. Bala

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Campaigning for Change—and Winning
S. Bala
Delivering systemic change to a large institution requires more than sound organizational reengineering or optimizing the operating process. Change must be identified, energized, and directed....
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Lean Triage for Hospital ERs
S. Bala
The United States spends 16 percent of its gross domestic product (GDP) on health care, more than any other nation. Although that investment has produced medical experts and breakthroughs envied...
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Launching an Enterprise Resource Planning System
S. Bala
  Enterprise resource planning (ERP), and the multimillion-dollar technology platforms that have become synonymous with it, are the stuff of which out-of-this-world management ambitions are born...