Davis Balestracci
Twenty years ago at a great conference, I learned a wonderfully simple model summarizing the personal change process. It complements the “ABC” model—which stands for activating event, beliefs, and...
Davis Balestracci
As I’m sure most of you have discovered, transformation is not a linear, predictable process. People have insights and breakthroughs in fits and starts, and growth is full of individual, inner...
Davis Balestracci
I recently attended the annual forum of the Institute for Healthcare Improvement (IHI), which is probably the leading health improvement organization in the world. The forum has grown from under...
Davis Balestracci
Any improvement effort ultimately faces the issue of standardizing processes, in many cases under the intense pressure of an impending certification audit. Ask yourself: Is your rationale for...
Davis Balestracci
Because many organizations are trying for formal certification, the pressure is on to standardize and document processes. This is also true for any robust improvement effort. Organizations are...
Davis Balestracci
Any article about control charts leads to inevitable (and torturous) discussions of special cause tests—all nine of them. No wonder confused people continue to use things like trend lines. But I’m...
Davis Balestracci
Finally, the medical industry is putting aside its “We’re medicine; we’re different” mindset and taking a more practical look at quality improvement. Bravo! Although an element of physician culture...
Davis Balestracci
After reading Joe De Feo’s July 8, 2011, Quality Digest Daily article, “A Positive Prognosis: Transforming Health Care in America,” I took another look at the wonderful book, Escape Fire (Jossey-Bass...
Davis Balestracci
My March 30, 2011 article ended with wisdom from Yogi Berra as a warning to the quality profession. Some prickly reactions to it got me thinking about the last 30 years or so of quality improvement...
Davis Balestracci
There are four statements regarding control charts that are myths and in my experience, just refuse to die. The next time you're sitting in a seminar and someone tries to teach you how to transform...
