Today in Quality Digest

Innovation
Ryan E. Day
Manufacturing activities have strong ties to economic prosperity. Deloitte’s 2016 Global Manufacturing Competitiveness Index states, “Nations and companies are striving to advance to the next...
Customer Care
Willie L. Carter
What differentiates a lean-thinking organization from a traditional one? Basically, the lean-thinking organization is grounded in the answers to two simple questions: “What do my customers value?”...
Operations
John Toon
Can companies rely on the results of one or two scientific studies to design a new industrial process or launch a new product? In at least one area of materials chemistry, the answer may be yes—but...

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